Real-time Direct Express status updates and troubleshooting
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🔴 Major Outage | 🟠 Partial Outage | 🟢 Operational
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The Direct Express® card is a debit Mastercard® that allows recipients to receive their federal benefits electronically instead of through checks or direct deposits.
Funds can be accessed using the Direct Express® card at any merchant that accepts Mastercard® debit cards or at ATMs displaying the Mastercard® logo.
If your Direct Express® card is lost or stolen, you should report it immediately by calling customer service to cancel the card and prevent unauthorized transactions.
There may be fees associated with certain transactions, which are detailed in the List of All Fees provided with the card. Many transactions, however, do not incur fees.
To activate your Direct Express® card, you need to call customer service to select your Personal Identification Number (PIN) and complete the activation process.
A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.
A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.
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